How do I place an order?
Visit one of our dealers- we really appreciate them. Or if that doesn't work for you, you can order directly from the Organo Natural Furnishings website. Or, you can call, email or fax us and we will contact you:
Phone:877-575-4474
Fax: 240-220-5946
Email: livewell@organonatural.com
What are my payment options?
We accept American Express, MasterCard, and Visa.
Is it safe to use my credit card over the Internet?
When you place an order with Organo Natural Furnishings, we utilize a secure server. Taking advantage of Secure Sockets Layer (SSL) technology, organonatural.com ensures the security of your online transaction. The industry standard for encryption, SSL technology creates a secure transaction environment for commerce on the Internet.
Will I be taxed?
Out of State (Outside California) orders are not taxed. Orders within California are subject to sales taxes.
How long will it take for my order to ship?
In stock orders will be received in 1-3 weeks. You will receive an email confirming your Tracking Number, and contact information to help you track your shipment. If an item is out of stock it may take 4-6 weeks to receive your order.
How and where do you ship?
Deliveries to the 48 contiguous states will be made via FedEx Ground or by common carrier depending on the overall weight of your order. The shipping costs are calculated for you during your online purchase. Please contact customer service for a rate quote if you would like to ship outside the 48 contiguous states, or require expedited shipping.
What is common carrier?
A common carrier is a freight company that provides curbside delivery. You may need to assist the delivery driver in unloading larger items. Customers will be contacted via telephone 1-2 days prior to delivery to schedule a delivery appointment. You will need to be present to sign for the item. Inside delivery can be arranged at an additional cost by contacting us at 877-575-4474
What if something arrives damaged?
Please inspect your purchase immediately upon receipt. We do our best to design and package products so that they arrive in good shape, but sometimes damage does occur. If there is any damage or if any product is defective, contact us within 7 days to arrange for a replacement to be sent to you. If you are present at time of delivery please note any damage when signing for your item. Keep all of the original packing material.
What if I am not completely satisfied with my purchase?
Your happiness is our priority. We think everything we do is great, but sometimes others don't agree. Let us know if something is not up to your standards and we will do our best to make it right. If an item arrives damaged or missing parts, let us know and we'll make it up to you.
If you would like to return your purchase you must contact us within 10 days of receiving the item. If the product is damaged or defective we will issue a full refund for the order once we have received the item at our warehouse. The product must be unassembled and in its original packaging. If the return
is not due to damage or defect the customer is responsible for the initial shipping charge as well as the shipping cost back to us.
Do you offer trade discounts?
We love to work with design professionals. Contact us for information regarding our trade programs. tothetrade@organonatural.com
What is your privacy policy?
We do not sell your information to other companies. When you purchase a product online, your credit card is charged only when your order is shipped, and your credit card information is never re-used except to issue refunds or make other required adjustments.
